At Coxcom our goal is to provide premium service that surpasses our client’s expectations. Our dedicated technicians have, and will go the extra mile to meet tight deadlines and provide quality installations. We employ proven Project Management technologies and disciplines to coordinate critical path activities, track project milestones, identify stakeholders and communicate progress to all interested parties.

By serving Canada and abroad our network of technicians ensures the highest standards in the industry. Coxcom has and consistently utilizes an intranet site to promote the sharing of knowledge and experience among all of our technicians.

No project is too big or too small—we adapt to your needs with our completely scalable solutions.  We provide a single point of contact for multiple, national or continental installations eliminating unnecessary costs associated with large rollouts.

Experienced Project Management
Whether you need to install connectivity for Satellite, DSL, new point-of-sale, Digital Signage Network or stand alone systems at thousands of locations or at remote locations, nationwide, Coxcom can manage it. Our experienced project managers will assemble a qualified team of technicians, field managers, resource managers and project support personnel dedicated to the success of your project, supply you with the hardware and software requirements and design and customization specialists; a team that will finish your job on time, per specifications and on budget.  Exceeding your service expectations is our niche in this industry.  We will keep you regularly up-to-date on the status of your project and will quickly respond to any concerns after completion.


In-House Staging
Our offices host large warehousing space that we utilize to eliminate any on-site issues. We have all your parts and pieces shipped directly to our warehouses. Then our team of resource managers tests all components to ensure proper functioning, package together all parts for shipment to a specific location, double checks that the complete inventory is enclosed and ships it as a complete bundle to the site at the optimum time.  This eliminates rollout delays due to malfunctioning equipment, missing parts or shipment holdups.


Hot-Swap Capabilities
We have the ability to store spares in our warehouses so that we are ready to go on site and swap equipment.  This eliminates lengthy service calls due to equipment failure and minimizes network down-time.  Warehousing space for hot swaps is available nationally.


Service Level Agreements
Coxcom Inc. will provide services at the system site by trained personnel within the stated response time. A technician will be dispatched to site when an authorized agent contacts Coxcom with an open ticket. Coxcom Inc. will be accessible from 8:00am to 5:30pm EST at 1-877-474-9444 or 905-829-2573. After 5:30pm EST a message can be left or page the number on the voice mail for immediate response. Within one hour of receipt of the phone call opening a ticket; Coxcom Inc will call back with an ETA.


On-Site Service Calls
Onsite service calls consist of 24-hour next business day response and up to 2 hours onsite diagnosis of problem, adjustment, and or replacement of equipment.  All service calls should be billed at a flat rate which will include up to100kms round trip travel and 2 hours on site time to resolve problem. After 2 hours Coxcom will bill an additional hourly rate for each addition hour spent on site.  Coxcom will notify you of all scheduled/completed dates and problem resolution.


Customized Maintenance Agreements
We will customize a maintenance agreement that can include logistics, warehousing of spares, tracking inventory, swap out any hardware covered by the agreement, quarterly maintenance and cleaning.  The service level can cover 24x7, 18x7, 12x7 or 9x5 with response times varying from 4hrs to next business day depending on your needs.


Flexibility
We are not restricted to any one form of connectivity, content solution or project size.  We adapt to your needs.

Warranty
Coxcom will warranty the installation for a period of One Year. This warranty covers all of Coxcom’s services and equipment, but does not cover hardware failures, weather conditions and vandalism.